What Makes us Different?

At 1st Security USA, we know you have many options for home security and smart home technology services. There’s the big names, the box stores, online retailers… It seems as if almost anyone with a smartphone and basic knowledge of wiring is being courted to install surveillance cameras and sensors at home.

But the professionals at 1st Security USA strive to give you home security and smart home technology that’s on the cutting-edge, but also to provide you with an unparalleled customer service experience from start to finish.

So, what makes us different from all the other guys?

  1. You get personalized service at every step – From the beginning stages of planning your project, all the way through break-fix service well after installation, we’re with you every step of the way. Many bigger companies outsource their monitoring or repair services, meaning you don’t always know who you’re dealing with on a daily basis. And, if you buy your system at a box store or online, it doesn’t come with any extra support services. When you hire 1st Security USA, we help you design, install, set up, and manage our home security or smart home service from start to finish. If you have problems months after installation, you will call 1st Security Services and we will send one of our trained technicians to help you. This continuous service is what sets us apart.
  2. Each system is customizable – Though we do offer packages to make things easier for people wanting a quick solution, we work with you to design exactly the system you want. If you aren’t sure exactly what you want, but know that you have a specific budget figure in mind, we will figure out the best way to meet your home security goals while still coming in under your budget. We will not make you pay for a product or service you don’t need or want just because it comes as part of one of our pre-priced packages.
  3. We price-match – We want to provide you with the best possible service for the price, because we know you’ll be satisfied with us! If you find a competitor’s price that is lower for the same technology, bring it to us and we’ll match their price. Not only do you get a lower price, but you get our unequaled service and knowledge along with it!
  4. Don’t just believe us – Believe our satisfied customers – With over 20 years’ experience in the home security and smart home industry, we’ve got scores of satisfied customers to back up our claims of exceptional service. We’ve received the Angie’s List Super Service Award for outstanding customer service years in a row; high rankings on Yelp and Trust Pilot; and listings among the Best Home Security Companies. We even have an A+ rating with the BBB and zero complaints – No one in the industry has zero complaints on the BBB. So, don’t just take our word for it. Our customers have been and still are highly satisfied with our products, support and service.

If you are looking for a high-quality home security or smart home system that is highly customizable, made to fit your budget, and comes with unmatched levels of service and support, contact us today!

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